Privacy Policy

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 Effective Date: 1 December 2023
Company Name: VVGB LTD
Company Number: 10315596
Registered Address: 80 Finchmoor, Harlow, CM18 6UF, United Kingdom
Website: www.vvgb.co.uk
Email: viktor-krastev@vvgb.co.uk

At VVGB LTD, we are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website or use our services.

VVGB LTD is a private limited company registered in England and Wales under Company Number 10315596. We provide specialist services in swimming pool solutions and building completion.

We may collect and process the following types of personal data:

• Identity Data: Full name, company name (if applicable)
• Contact Data: Email address, phone number, postal address
• Project Data: Service requests, project specifications, site details
• Technical Data: IP address, browser type, device data, and cookies
• Communication Data: Emails, phone calls, or messages exchanged with us

We use your personal data for the following purposes:

• To provide quotations and deliver our services
• To manage customer relationships and project communications
• To respond to enquiries or follow-ups
• To comply with legal, tax, and accounting obligations
• To send relevant service updates or marketing (only if you opt-in)
• To monitor website usage and performance for improvements

We process your data under the following legal bases:

• Contractual necessity – to fulfil our services and agreements with you
• Legitimate interest – to operate and grow our business effectively
• Consent – where you’ve opted in to receive marketing or updates
• Legal obligation – to comply with applicable laws and recordkeeping

We do not sell or rent your personal data. However, we may share your information with trusted third parties, including:

• Website hosting and analytics providers
• Secure cloud storage and backup services
• Subcontractors engaged in project delivery
• Professional advisors (e.g., accountants, legal counsel)

All third parties are contractually obligated to protect your data and comply with UK GDPR.

We only keep your data for as long as necessary. Typically:

• Client and project records: 6 years (for legal and tax compliance)
• Enquiry and contact form data: 12 months
• Marketing preferences: Until you unsubscribe or withdraw consent
• Uploaded files and project documents: 30–90 days after project completion (unless specified)

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where legally permitted)
• Withdraw consent at any time (for marketing, etc.)
• Request data portability
• File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at viktor-krastev@vvgb.co.uk.

Our website uses cookies to:

• Understand how visitors use our site
• Improve overall functionality and performance
• Enhance user experience

By using our site, you consent to the use of cookies. You can manage cookie settings through your browser.

We take all reasonable steps to protect your data, including:

• SSL encryption on our website
• Secure servers and encrypted backups
• Access restrictions to authorised personnel only
• Regular data and system audits

This Privacy Policy may be updated periodically. The most recent version will always be available on our website with the updated effective date.

If you have any questions or concerns regarding this Privacy Policy or your data:

VVGB LTD
Company Number: 10315596
📍 80 Finchmoor, Harlow, CM18 6UF, United Kingdom
📧 viktor-krastev@vvgb.co.uk
📞 +44 07490 186761